Shipping policy
Last updated: September 28, 2026
LEDStrips8 ships LED lighting products and related accessories to customers in many countries and regions worldwide. Shipping availability, delivery methods, costs, and estimated delivery times may vary depending on destination, product type, order size, and inventory location.
1. Shipping Destinations
We currently support shipping to many major markets in North America, Europe, Oceania, Asia, the Middle East, South America, and other regions.
If your destination is not available at checkout, please contact us at info@ledstrips8.com. We may be able to arrange a custom shipping solution depending on the products and destination.
2. Fulfillment Locations
Orders may be fulfilled from China or from local or third-party fulfillment locations where inventory is available.
The fulfillment location for a particular order may depend on product availability, destination, delivery method, inventory allocation, and operational requirements.
Orders containing multiple products may occasionally be shipped in separate packages or from different fulfillment locations.
3. Shipping Charges
Standard shipping charges are calculated based on factors such as destination, package weight, dimensions, product type, and selected delivery method.
Free Shipping
Eligible orders of USD $399 or more may qualify for free standard shipping.
Free shipping may not apply to certain oversized, overweight, special-handling, remote-area, customized, wholesale, or project orders. Where free shipping is not available, the applicable shipping charge will be displayed at checkout or provided separately by our team.
Orders Below $399
For orders below the free-shipping threshold, shipping charges will normally be calculated at checkout based on the destination and shipment details.
4. Shipping Methods
Depending on the destination and product, available shipping methods may include:
- Standard parcel shipping
- Commercial express services
- Air freight
- Sea freight
- Other suitable logistics services for larger or project orders
The available method will depend on the order size, product characteristics, destination, and service availability.
5. Order Processing Time
Most standard orders are processed within 1–3 business days after payment and order confirmation.
Customized, made-to-order, project, large-volume, or temporarily out-of-stock products may require additional preparation or production time. Where applicable, estimated lead time may be shown on the product page, quotation, order confirmation, or communicated separately.
6. Estimated Delivery Time
Estimated delivery times vary according to shipping method, destination, customs clearance, and fulfillment location.
Typical estimates may include:
- Local or regional fulfillment: approximately 3–7 business days
- International express: approximately 3–10 business days
- International standard shipping: approximately 7–18 business days
- Freight or project shipments: according to the agreed logistics plan
These delivery times are estimates only and are not guaranteed unless specifically agreed in writing.
7. Tracking Information
Where tracking is available, tracking information will normally be provided after the shipment has been dispatched.
Tracking updates may take some time to appear after a shipping label has been created or a package has been handed to the carrier.
8. Customs Duties, Taxes, and Import Charges
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, clearance fees, or other charges imposed by the destination country or local authorities.
Unless specifically stated otherwise at checkout or agreed in writing, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
Customs procedures and requirements vary by country and may affect delivery time.
9. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, recipient name, phone number, and any other information required for delivery.
If you discover an error in your shipping information, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.
Additional shipping, return, redelivery, or storage charges caused by an incorrect or incomplete address may be the customer's responsibility.
10. Delays
Delivery may be delayed by factors outside our reasonable control, including customs inspections, carrier disruptions, severe weather, public holidays, remote-area delivery, transportation restrictions, strikes, regulatory requirements, or other unforeseen events.
We will make reasonable efforts to assist with shipment inquiries, but estimated delivery dates cannot always be guaranteed.
11. Lost or Damaged Shipments
If your shipment appears to be lost or arrives with visible shipping damage, please contact us as soon as possible at info@ledstrips8.com.
Please retain the packaging and provide relevant photographs, videos, tracking details, and order information where appropriate so that we can assist with the carrier investigation or claim.
12. Business, Wholesale, and Project Orders
Large-volume, wholesale, customized, project, or other B2B orders may use separately agreed shipping terms, freight arrangements, delivery schedules, Incoterms, or other logistics conditions stated in a quotation, proforma invoice, purchase order, contract, or other written agreement.
Where separate written shipping terms apply, those terms will take precedence over this general Shipping Policy.
13. Returns
Return eligibility, return shipping responsibilities, refunds, exchanges, and defective or incorrect products are governed by our Refund & Return Policy.
Most eligible products may be returned within 60 days after delivery, subject to the conditions and exclusions stated in that policy.
14. Contact Us
If you have questions about shipping, delivery, freight, customs, or special logistics requirements, please contact us:
LEDStrips8
Operating Entity: Shenzhen Jiasi Optoelectronics Co., Ltd.
Email: info@ledstrips8.com
Phone: +86-132-6619-1286
Address:
5/F, Building 1, Sanwei Chaxi Industrial Zone,
Sanwei Community, Hangcheng Street,
Bao'an District, Shenzhen, Guangdong, China